Kitsumkalum Health Centre and Gitanyow Human Services Authority
First Nations Action Support Team (FAST)
Suicide Prevention FAST Mentor – West
FAST Mentor provides:
- Trauma informed crisis intervention, suicide prevention information, referral, and brief supportive counselling to clients who are in emotional distress and/or seeking information on available services.
- Guidance and support to FAST team members, assist in coordinating debriefing, and expand technologies methods in which communities can receive sound medical health and support services.
- Mentor will be based in western communities (Kitsumkalum)
Reports to: Kitsumkalum Health Director and Executive Health Director, Gitanyow Human Services Authority
Supervised by: Kitsumkalum Health Director
Major Duties and Responsibilities:
- Assist FAST Team Lead to creating an access and referral satellite centre as part of our continued commitment to enhance access to mental health services.
- Build connections between FAST program and relevant services to create care arrangements for community members in distress.
- Maintain good connection with other FAST Team members.
- Interact with volunteers, health directors, clients by telephone, SMS text messaging, and/or web chat.
- Provide evidence-informed crisis intervention and suicide prevention support, and brief supportive counseling to callers who are in emotional distress.
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
- Manage interactions with clients to ensure appropriate level of support is available in efficient manner.
- Adhere to policies & procedures for each service offered by program.
- Utilize telephone, SMS texting, and/or web chat to interact with clients.
- Facilitates talking circles for clients.
- Maintains accurate client records to include aftercare plans, intake forums, update and maintain all necessary program documents.
- Maintain monthly, yearly reports and yearly workplans.
Required Skills:
- Knowledge of Trauma informed approach to Indigenous Services Care.
- Strong understanding of available services in the northwest area to be able to connect these services for community members in crisis.
- Courteous, empathetic, and professional manner.
- Active listening skills to establish working alliance with clients and communities.
- Efficient information-gathering, and problem-solving to facilitate service enhancement.
- Superior communication skills to convey information to clients clearly, accurately, and completely.
- Ability to maintain professional demeanor when handling crisis and abusive calls.
- Efficiency with balancing pace and flow of conversation and call time.
- Valid driver’s license.
Qualifications:
- Grade 12
- Administrative Certificate
- Must have computer skills, familiar with Microsoft Word, Excel, PowerPoint
- Crisis intervention and/or mental health information and referral services experience a plus or equivalent work-related experience in Indigenous healthcare contact centre.
- Must have a strong understanding of northwest First Nations cultural systems.
- Applications should be comfortable working independently and as part of a team in a collegial group environment.
Must have a clean criminal record and willing to take a criminal record check.
Must have reliable vehicle and class 5 driver license and submit a driver abstract.
Salary:
Starting at $38, 300 w/great benefit package
Submit resumes to
Charlene Webb, Kitsumkalum Health Director
Email: reception@kitsumkalum.com
Fascimile: 250-635-6182
Or in person: Kitsumkalum Health Centre,
3523 West Kalum, Kitsumkalum BC
Position posted until filled.
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